Effective Date: 8/27/2025
Life Enhanced Care (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information related to our senior care services, website, and related communications.

1. Information We Collect
We may collect the following types of information:
Personal Identifying Information: Name, address, email, phone number, date of birth, and emergency contact details.
Health Information: Medical history, physician information, care plans, and other data necessary to provide care (protected under HIPAA).
Payment Information: Billing address, insurance details, and payment method information.
Website & Communication Data: IP address, browser type, cookies, and data submitted via forms or email.
We collect this information directly from you, your authorized representative, or healthcare professionals involved in your care.

2. How We Use Your Information
Your information may be used to:
• Provide and manage senior care services.
• Communicate with you and your authorized representatives.
• Bill and process payments, including insurance claims.
• Comply with federal and state laws, including HIPAA and Virginia regulations.
• Improve our services, website, and operations.
• Respond to inquiries, complaints, or requests.
• We will not use your personal information for any unrelated purposes without your consent.

3. How We Share Your Information
We may share your information only as permitted by law, including with:
• Healthcare providers and professionals involved in your care.
• Insurance companies, Medicaid, or other payers for billing purposes.
• Business partners and vendors who assist with operations (e.g., secure electronic records, scheduling, or billing software).
• Legal authorities when required by law, court order, or to prevent fraud, abuse, or threats to safety.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. HIPAA Compliance
Because we provide health care services, your medical and health information is also protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our Notice of Privacy Practices explains in detail how we handle your protected health information (“PHI”), your rights under HIPAA, and our duties to safeguard your PHI. A copy of that Notice is available upon request.

5. Data Security
We use administrative, technical, and physical safeguards to protect your personal and health information against loss, misuse, or unauthorized access. While no system can be guaranteed 100% secure, we follow industry standards and Virginia regulations to minimize risks.

6. Data Retention
We retain personal and health information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Medical and billing records are kept according to applicable laws and licensing requirements.

7. Your Rights
You have the right to:
• Access and obtain copies of your records.
• Request corrections to your information.
• Restrict or limit specific uses or disclosures.
• Request an accounting of disclosures.
• Withdraw consent to the extent permitted by law.
• To exercise your rights, please contact us in writing (see Section 10).

8. Website & Cookies
When you visit our website, we may collect limited technical information through cookies or analytics tools. This helps us understand how visitors use our site and improve user experience. You may disable cookies in your browser settings, but some site functions may not work properly.

9. Children’s Privacy
Our services are directed toward adults and seniors. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us personal data, we will delete it.

10. Contact Us
If you have questions about this Privacy Policy, HIPAA rights, or how your information is handled, please contact:
Life Enhanced Care
109 Carpenter Drive, Suite 210
Sterling, VA 20164
Phone: (703) 547-8700
Email: info@lifeenhancedcare.com

11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our practices. Any updates will be posted on our website with a revised “Effective Date.” We encourage you to review this page periodically.